Discovery call
15 minutes
Let's get acquainted.
Free
A 15-minute conversation to understand your clinic and your priorities, and to see whether working together makes sense.
- No commitment
- Your questions, my first insights
- A clear next step
MedSpa Front Desk Excellence
Your front desk, the clinic's first growth engine.
Training for receptionists and coordinators in aesthetic clinics and MedSpas: welcome every enquiry professionally, qualify it and guide it all the way to a booking.
Everything starts at first contact.
Before the consultation even begins, clients form an opinion of your clinic: how fast you reply, the tone of the message, how clear the information is.
MedSpa Front Desk Excellence gives your receptionist the tools to welcome, qualify and guide every enquiry — by phone, in person and by message.
It's adapted to your booking software, your treatments and your clientele.
What often holds the front desk back.
- 01Messages and calls left unanswered or without follow-up.
- 02Price questions answered without real advice.
- 03A schedule full of gaps, cancellations and no-shows.
- 04A receptionist on her own, with no scripts or procedures.
What the training covers.
01
Phone and in-person welcome
The tone, words and gestures that reflect your clinic's premium positioning.
02
Replying to messages and emails
Clear, warm reply templates for Instagram, texts and email.
03
Qualifying and booking
Understanding the need, steering toward the right treatment or consultation, and confirming the appointment.
04
Managing the schedule and cancellations
Reminders, waitlists, cancellation policy and following up on pending enquiries.
What we aim for.
- A fast, professional reply to every enquiry
- More enquiries turned into appointments
- A fuller, better-organised schedule
- A confident, autonomous receptionist
Who it's for
Receptionists, coordinators and anyone who handles enquiries in a MedSpa, medical aesthetic clinic or premium salon.
Getting started
Ready to take the first step?
A first conversation to get to know each other, or an in-depth diagnostic to know exactly where to begin.
Strategy audit
Personalised diagnostic
An expert look at your clinic.
$69 CAD
A personalised analysis of your clinic to identify the main opportunities, followed by a clear written summary of my recommendations.
- Personalised diagnostic of your clinic
- The main opportunities identified
- Summary and prioritised recommendations
Other areas of expertise
